Re:Is there hope for IPv6?
by iagovar on Saturday January 05, 2019 @02:48PM
(#18833784)
No, most ISPs don't. In fact they are afraid of the transition, because of the many glitches, the total lack of support of MANY devices on the consumer side, retraining helpdesk, and so many more.
I work for a large ISP and we've done our tests. We ran one about five years ago and it was a total disaster.
We're currently doing another one and we smoothed many things. Anyway it's not something welcomed by the helpdesk side. If a client with IPv6 calls with problems, the've found out that most of the times the only way to not spend lot of time with the customer is change the setup to a ppoe v4 and forget about it. And we've used competent people for this test, not you average joe with 2 prior weeks training in networking.
Helpdesk agents hate it, and the come up with very good reasons.
I work for a large ISP and we've done our tests. We ran one about five years ago and it was a total disaster.
We're currently doing another one and we smoothed many things. Anyway it's not something welcomed by the helpdesk side. If a client with IPv6 calls with problems, the've found out that most of the times the only way to not spend lot of time with the customer is change the setup to a ppoe v4 and forget about it. And we've used competent people for this test, not you average joe with 2 prior weeks training in networking.
Helpdesk agents hate it, and the come up with very good reasons.