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Re:CenturyLink 911 outage was caused by a single network car... by wpietri on Monday December 31, 2018 @11:02AM (#18795088)
I agree it's hard. Anything interesting is.

But your last paragraph specifically describes technical debt as part of the problem. If even the best org (NTT) has technical debt and CenturyLink isn't the best org, then I think it's safe to suspect that a) CenturyLink has significant technical debt, and b) they have underinvested in that technical debt compared with industry best practices.

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