In the early 2000s as a cost cutting measure, the company decided to nix the radios for satellite phones on each truck. Of course this proved to be problematic, as the sat phones often had reception issues. They relied on cell phones as backups, which was also quite foolish as the remote compressor stations had very poor reception. They also had issues where someone would leave a voicemail and they wouldn’t get notified of it for days or weeks due to some issue with AT&T.
After a couple emergencies where communication was identified as a big issue, they proposed moving back to the old radio system, but they had already sold off the frequencies and dismantled the infrastructure. My dad retired not long after this, but the “corporate bean counter” trope rang quite true here, and in the long run we were all a little less safe because some executive with no field experience wanted to make a name for themself by saving a little money on something that proved to be mission critical.
It's an alarming trend among new grads as well, who see existing systems as bloated and in need of rewrites. Who would've thought the bloat was kind of important?
It's part of our culture that the young kids dismantle the 'old people stuff' setup their new stuff to only re-invent the wheel again and again, run into the same problems that were solved decades ago to only be repeated again.
Remember how TCL was going to save us all from K&R C? Then it was perl to save us from TCL? Then Ruby? Python? javascript, Go or whatever is the flavour of the month?
Unfortunately those bean counters probably got large raises and bonus. Then moved on to their next job proclaiming their victories and got out into higher positions.
Really sad results there, throwing away a sound investment & body of know how, for worse results everywhere, and less safety for everyone.
This is one of those cases where, if it isn't broke dont fix it was a rule to be followed.
Now its hard for the company to fallback to the old system, since they need to buy another set of frequencies, before they can even plan to rebuild the radio tower network.
Since they had stopped with the good running radio network to cut costs (unwise since it ran fantastic) the chance that they will invest in restarting such a network is not really big, unless they get heavy lossses due to their unreliable current system of modern (but worthless) gadgetry
I love the fact the "fix" was to reduce traffic load so that the issue was unlikely to occur and let things go back to normal.
> AT&T solved the problem by reducing the messaging load of the CCS7 network. That allowed the switches to rest themselves and the network to stabilize.
This is why large phone networks have really long rollout periods - to hopefully catch these things before it affects everything.
This is also why emergency services should not be using cell phones for reliable service during emergencies.
Here's another example from 1990, where the phone network got stuck in a reset loop.
https://catless.ncl.ac.uk/Risks/9/62#subj2
Corporations make similar mistakes with their disaster planning. It doesn't matter if you purchase network connections from two suppliers if they go across the same bridge.