Probably worth noting in the bug report that the problem is not that '000' needs to be special cased here so that a resulting 0 is allowed from the cast in that case, but rather that the cast to an int should not be happening at all.
The CVC code is not a number. It is a 3 or 4 character alphanumeric string all of whose characters are from the set {'0', '1', ..., '9'}. The only validation that should be done on the merchant side is checking the length and checking that all the characters are members of that set.
It's kind of funny. The credit card number is also an alphanumeric string all of whose characters are from that set, but I don't think I've ever seen anyone cast that to an int. I wonder why people make that mistake with the CVC but not with the card number?
But if one of the answers on SE is to be believed, this bug has uncovered a serious security concern. A person who also claims to work at Booking.com said that they do not charge cards, but pass them onto the booking hotel.
If true, that's incredibly dangerous. Anyone who has gone through PCI-DSS compliance knows that the cardinal rule of CVC codes is that they are never to be stored. They are to be used to charge or pre-auth the card, and immediately discarded.
During this period you can store the CVC, and in some industries, such as accommodation, that time can be weeks/months. E.g. standard practice in some hotels is to store this information at check-in and charge on check-out.
This blog two-part blog series is enlightening:
https://pciguru.wordpress.com/2018/01/27/pre-authorization-a... https://pciguru.wordpress.com/2018/02/17/pre-authorization-a...
And here's Booking.com's official documentation for partners showing that they can access the guest's CVC code (once):
https://partnerhelp.booking.com/hc/en-gb/articles/3600007643...
Some brief digging reveals that the most likely cause is some combination of casting a "000" CVC to a "0" int before a subsequent boolean test (most of this is Perl), or some form validation using PositiveInt etc.
I can't comment on what OP on Stack Exchange was told as an explanation other than to say that I think in general customer support at large organizations is going to have a hard time with the triage of customer issues to determine if they're internal software bugs or not.
I myself have tried reporting probably 10-20 things I 100% knew to be software bugs to various companies through the years, almost never getting through front-line support, and usually finding someone via IRC/Twitter or mailing something like security@.