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Re:Netflix Pulls the Plug on Feature Designed to Get Kids Ad... by ekianjo on Tuesday December 25, 2018 @12:17AM (#18756049)
> properly is to actually listen to your users

Its a phrase that is often used but it is usually not as simple as that. Imagine that your existing users have a very different set of needs and priorities as new users coming onto your platform, or not yet users you want to attract. This means making hard decisions that will not please everyone.

Or, as you mention, your shareholders may require you to generate revenue faster and then you are left with a lot of bad decisions to make and your only choice is to pick the least damaging one.

Re:Netflix Pulls the Plug on Feature Designed to Get Kids Ad... by Rjevski on Tuesday December 25, 2018 @09:27AM (#18757530)
> your existing users have a very different set of needs and priorities as new users coming onto your platform, or not yet users you want to attract

In this case you should side with your existing users who 1) you already convinced to sign up and engage with your product 2) helped you build your product in the first place.

I’d take an established power-user any day over a potential new user that has yet to prove themselves (they might quit the platform as quickly as they joined).

Of course, some idiots don’t understand this, and “Twitter” is the result.

Re:Netflix Pulls the Plug on Feature Designed to Get Kids Ad... by ekianjo on Tuesday December 25, 2018 @05:43PM (#18759485)
> In this case you should side with your existing users who 1) you already convinced to sign up and engage with your product 2) helped you build your product in the first place.

sometimes you don't have that luxury, because "you need to grow".

Re:Netflix Pulls the Plug on Feature Designed to Get Kids Ad... by JoeAltmaier on Tuesday December 25, 2018 @09:29AM (#18757538)
Maybe not - if they don't constitute an economic force. Pivoting is a revered tradition in startup world
Re:Netflix Pulls the Plug on Feature Designed to Get Kids Ad... by dfischer on Tuesday December 25, 2018 @12:42AM (#18756131)
True - Users don’t always know what they want.