BoA service is proprotional to how much money you have with them. If you've got one of their status tiers you'll get significantly better service.

Sounds just like dealing with an airline.

Could you give examples? Or are there sites which catalogue this?

It'd be nice to have some information for comparison with other status banks.

My miles card is Bank of America. Worst bank I’ve ever dealt with. Horrible policies. Outdated online service. I paid off my card early (so I could continue using my card that month) with autopay still on, they pulled the statement balance from my checking again. Most other online banks have their payments system tied into the auto pay so it knows if a statement balance was paid. Instead, BoA takes your money and makes you deal with getting it back.

They also block transactions constantly. I get being cautious but they blocked my brand new card because I added it to Apple Pay (which you have to verify with them to set up so it makes no sense that they locked my card after verifying).

I enjoy the current rewards scheme with the Uber card, but they must have received a massive amount of cash from Barclays to have chosen them. Their website and even backend processing is abysmal. No other card I use has such a bad user experience.

Can't disagree with you on that one, but it is one of the best deals for consumers. My consolation is that BofA isn't making much money off of me, and for customers with higher $$ the service is actually pretty good.

I confess I have a BofA account or two but they're really invasive with there so-called updating of personal details. Demanding to know which countries you're a citizen of and I've read cases where they freeze the accounts until they comply. Reading about that caused me to open a couple of credit union accounts and transition to them. My original reason for BofA was instant access to foreign currency but they don't do that at my local branches now.

I agree, and it’s why I closed my account with them (even though I only have American citizenship, I didn’t like how invasive they are, especially since no other bank asks).

I think a lot of that isn't unique to BofA, but tightened KYC regulation that they have to comply with, but I totally get what you're saying.

Except BofA is the only bank to do this. No other US bank has asked.

Lol, so do a lot of mileage programs.