I am quite sure you are not aware of the issue here. We're talking about binding, or forced arbitration. Often times, people are unaware that they are being forced into arbitration, and when they are, it severely limits their legal recourse. There's little reason to support it, unless you're a huge company with liability concerns.

Here's a good source on the matter:

https://www.consumeradvocates.org/for-consumers/arbitration