>Everyone has a phone but if you aren't in tech circles, it's surprising to see how many people barely use computers at all, especially those who don't work in offices, older folks, and the less well-off.

I work in a warehouse, and the specific thing I do requires a laptop. They've tried to train backups for me, but they have a hard time finding people who know how to use a computer. Most people don't - they only have a smartphone.