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Re:Marriott hack hits 500M Starwood guests by ransford on Friday November 30, 2018 @12:54PM (#18570898)
Marriott's incident page [1] links to a Q&A page [2]. Apparently the forthcoming sorry-we-lost-your-data notifications will come from "[email protected]".

"Let's immediately set up a separate domain name that looks like ours" remains one of the weirdest antipatterns in incident response.

[1] http://news.marriott.com/2018/11/marriott-announces-starwood...

[2] https://info.starwoodhotels.com/

Re:Marriott hack hits 500M Starwood guests by cm11 on Friday November 30, 2018 @01:35PM (#18571343)
Is this to purposefully increase likelihood of getting caught in a spam/phishing filter? So they claim they've reached out while also (probably correctly) claiming it's not their fault if customers didn't get it.
Re:Marriott hack hits 500M Starwood guests by CobrastanJorji on Friday November 30, 2018 @02:27PM (#18571860)
Interesting theory. My theory was that there's incident management contractors get this sort of business and don't want to bother integrating with any existing company's infrastructure, so they just set up something entirely different.
Re:Marriott hack hits 500M Starwood guests by reaperducer on Friday November 30, 2018 @02:49PM (#18572054)
Probably not so much "don't want to bother" as "can't do it in a timely manner because of the company's internal processes"

Once of the companies I work for has all kinds of crazy domains because the IT department and the Communications Department don't get along the way they should.

Re:Marriott hack hits 500M Starwood guests by ransom1538 on Friday November 30, 2018 @03:57PM (#18572551)
Close to my theory! Basically, they need to send out millions of email fast. This email, with a bunch of legal text will probably have a high 'mark as spam' rate. This will destroy the domain's marketing ability. SO! The marketing guy won the argument in the meeting: don't use the root domain.
Re:Marriott hack hits 500M Starwood guests by matte_black on Friday November 30, 2018 @09:14PM (#18574627)
As he should. If you fuck up the root domain it’s over.
Re:Marriott hack hits 500M Starwood guests by gukov on Friday November 30, 2018 @10:37PM (#18574948)
Airlines do something similar when one of their planes crashes and the fuselage stays relatively intact: they cover the airline's name/logo on it.
Re:Marriott hack hits 500M Starwood guests by AnaniasAnanas on Saturday December 01, 2018 @12:40PM (#18577803)
That sounds really interesting. Do you have a source for this?
Re:Marriott hack hits 500M Starwood guests by celticninja on Friday November 30, 2018 @06:08PM (#18573587)
I think the stated reason is usually "a single place users can go to directly", the least nefarious reason is that they don't want to associate the breach with their main site, so only affected or inquisitive customers will know about it.
Re:Marriott hack hits 500M Starwood guests by rbobby on Friday November 30, 2018 @06:24PM (#18573698)
Anti-pattern does seem like a strong enough word sometimes. These domains are available:

emai1-marriott.com

email-marriot.com

e-mail-marriott.com

I wonder whether it might be better if governments took over the notification side of things. Something like "[email protected]". Companies could pick from a few standard templates and get charged $1.00 per email.