I have abosutely no problem with Apple devices being thinner, and near impossible to repair. As long as, say the average Apple computer requiring repair is less than 0.1% per year. On a 100M Mac user scale, that is 100,000 repair per year. Apple could easily give them free replacement or fix it for them for free. That would be perfect.

But in reality the failure rate of Apple is only half of HP and Dell. Initial Cost 40%+, and repair cost 100% more. And for business / professional users, HP and Dell make same day replacement to fixing. Apple? Try that with Genius Bar.

Whatever it is, I think Apple is on the verge with consumer confidence collapse. Next 2 year will be crucial.