Re:AI Mistakes Bus-Side Ad for Famous CEO, Charges Her With ...
by QasimK on Monday November 26, 2018 @03:49AM
(#18531995)
I’ve always had excellent, and prompt customer service from Amazon. I’m curious to know what kinds of issues have you encountered where you were unhappy with how they dealt with it?
Re:AI Mistakes Bus-Side Ad for Famous CEO, Charges Her With ...
by esotericn on Monday November 26, 2018 @05:58AM
(#18532448)
I recently ordered over £1000 worth of items which on arrival had been replaced (or incorrectly packed) as random household items of low value.
It took almost a month to get a refund whilst Amazon 'investigated'. Yes, it was eventually fixed, but not without a huge amount of 'process says this and that' warbling.
My preferred strategy is repeated escalation mixed with what I'd call some variant of baby language.
"You owe me X, please send me X, your internal processes are broken, please send me X".
"No, I don't care about your internal processes, you owe me X, please send me X."
"You haven't sent me X yet; can you send me X or do I need to initiate legal action?"
So far this has always resulted in me actually getting the X I'm rightfully owed. One day it probably won't. Sigh.
Amazon in particular have been amusing WRT this. "Our internal procedure takes X days..." At that point I usually cut them off and remind them that it's none of my business how they run things internally; what I want is resolution for the issue I'm facing.