The web app is so fast I find it satisfying to experience it being rendered at seemingly light speed on any device.

It’s really a joy to use.

Gmail search often doesn't even work for me anymore, I simply can't understand how decisions are made at this company.

Is there a way to migrate all your email and maintain your Gmail address indefinitely?

I've had Google search barely working for me recently. Searching for "55U5863DB input lag" - fire first result: "missing: lag", multiple other results: "missing: 55U5863DB". I've also searched for "Actor Name Game Name" recently (I forgot forget which), and the first few results all had "missing: Game NAme".

Searching for anything specific is becoming tedious.

I've used imapsync before (link below). You configure in your gmail credentials on one side and your new account on the other. You'll want to set up "device" password for it to avoid any 2fa/not a robot checks. It does take a while due to google rate limiting (think days). But once you get it started, you can just let it run.

imapsync homepage: https://imapsync.lamiral.info/

imapsync github gmail faq: https://github.com/imapsync/imapsync/blob/master/FAQ.d/FAQ.G...

If I remember correctly (maybe four years ago) I just downloaded all my email over IMAP using some desktop client then re-uploaded onto Fastmail. It's a one time hassle but definitely worth it, especially if I had known what I had to do yesterday. I sifted through 10 years worth of email looking for train and plane tickets and hotel bookings etc because I needed to know exactly which dates I crossed which borders .. anyway off topic, a huge pain of course, but an easy task on Fastmail, where as my laptop gets brought to its heels every time I have to open my gmail inbox.

Oh and you can set gmail to forward everything to your Fastmail. You can even have it land in a separate folder to keep it all neat.

Lately I've had issues sending from my gmail account on Fastmail, I think google changed their security practices a while ago..

Our migration tools have at times been fragile (I myself tried and failed to migrate from Gmail about a year before I ended up working at FastMail—something about a Gmail security change that broke it), but I believe that they’re all working properly at present. We have a guide for migrating from Gmail in our documentation: https://www.fastmail.com/help/account/gmailimport.html. We’re planning improvements to the procedures, too, to make it easy to use rather than merely possible!

Google takeout offers mailbox format, & address stays active as long as you log into once in few months..

Just enable pop3 access (at least temporarily), and get your other inbox to import all the mail. Then set up forwarding in gmail. That's it.

Is there some kind of "SaaS in a box" setup where I can just have all my web apps like mail, photos, storage, repos, etc hosted on AWS or something, in one place, under my control?

I find FastMail painfully slow. Particularly the mobile app. Long threads with tables and images will crash the app and make Undo unusable on desktop

I work on the FastMail frontend. I’d be interested to have more details, because we pride ourselves on living up to our name (fast!), and providing a robust service. If you have something you can share which concretely performs badly or exhibits such bugs as you describe, please send a test case to [email protected], asking for the ticket to be passed to me, Chris Morgan. If it’s particular emails that you want me to be able to check, put them in a folder named “forwebmaster” (so named at present for strange historical reasons) and mention that you’ve done so, otherwise I won’t be able to see them.

Observations I can make:

• For the mobile app especially, startup can be slow, but once it’s running there should be no performance issues. The app should never crash; what you describe sounds like it could be running out of memory, which would surprise me, because FastMail’s memory usage is habitually excellent (on Firefox on desktop, I tend to find a long-running FastMail session to use about 11MB only).

• If you have very large emails, the current interface renders them completely, which can be slow; in our upcoming JMAP-based interface, which we’ll be transitioning everyone over to in the near future, we truncate at 100KB by default, which I’ve definitely observed having a positive effect on performance on certain types of inordinately large (like 6MB cron job logs) or unreasonably-written emails (HTML for email is awful; if anyone ever asks you to craft an HTML email, run away).

• I know of no bugs in undo handling. If you know otherwise, please advise so that we can investigate and fix it.

> For the mobile app especially, startup can be slow

PLEASE fix this! "Startup" is basically "any time I click an e-mail notification". Having to wait 5-10 seconds to see the end of a one-sentence e-mail is incredibly frustrating! Every time I recommend FastMail to a friend I have to qualify it with a "but" because of this.

That said, I love the responsiveness of the web app. I wish all websites were that responsive. It is the reason I'm a customer of probably 5 years now. Keep up the good work!

I experience this pain also—I use comparatively cheap phones, currently a Samsung Galaxy J1 2016, and so the FastMail app is seldom running when I open it. Opening an email from a notification takes me 9–13 seconds in Australia, depending on various conditions. Partly in consequence but partly also due to my personality, I only use the app on my phone for the notifications (for which no startup is needed) or when I need access to my emails and am away from my laptop.

When we start using service workers, we’ll be able to load without any network round-trips, a quick measurement of which suggests about four seconds saved for me in Australia (high latency, remember—for people in the US, the saving will be closer to a second and a half), so the nine seconds is hopefully then down to about five, five that we can subsequently work on optimising more aggressively, once the biggest obstruction (the network) is removed.

But all of this will take time to make happen. In the mean time, thanks for recommending FastMail to people with the caveat: I agree wholeheartedly with you on it!

Sorry for hijacking the thread, but since we've got you here:

I'm a happy FastMail user with two separate accounts (one personal and one for business). With the latter, I run into a following issue: there's no proper way to specify a tax ID number, in order to get an invoice that's valid in my country. I run that by your support last month, they generated me a new invoice manually (this one had boxes instead of non-ASCII characters, but ¯\_(ツ)_/¯), but it seems I'll have to resubmit a ticket each month to get the invoice. Is there something both me & the support team is missing? Is there a chance for a "tax ID" field in billing info UI?

Sorry I neglected to answer this earlier. We have a task in our internal tracker about this, for VAT at least.

Thanks for the reply.

I need the same number for VAT and income tax, so solving the former would help me with the latter as well.

Happy Fastmail user here. Thank you for providing a quality service!

If it had "snooze" I'd give it a shot. I don't want to run client software or third party extensions.

How's the search and spam filtering?

Spam filtering is alright (at least for me it's similar to Gmail), search has issues if you don't put the exact term I found, I don't like it that much. Fortunately, you can search with a lot of criteria and usually I find what I want.

For clarity: search does stemming (so “work” will find “works” and “working” as well), but it doesn’t try to match synonyms or related words (so “laptop” won’t find “notebook”).

Seconding this. I love that they don’t harass you to download their app when you open it on your phone browser.

I'll make it a million and one. Moved from gmail to fastmail a year ago, cant recommend it enough

I wish I could, be the business I work for is on G Suite.

You can use a proper (local) client though, can't you?