Google May Have to Get Used to Third Place in the Cloud

Re:Google May Have to Get Used to Third Place in the Cloud by markbnj on Wednesday November 14, 2018 @10:16PM (#18456606)

We're a pretty small fish as Google Cloud clients go, but we have honestly not had this problem at all. We get very fast response to support tickets, and on the rare occasions where we've had to escalate they have gone as far as setting up hangouts with senior engineers.

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Re:Google May Have to Get Used to Third Place in the Cloud by ethbro on Wednesday November 14, 2018 @11:14PM (#18456810)

Google, for all their faults, does seem much more interested in soliciting product feedback.

I've never been able to figure out how MS does that, as everything seems to run through an omnipresent offshored L1 support contract. (Aka the "Here's a link to the documentation!" folks)

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Re:Google May Have to Get Used to Third Place in the Cloud by chrisbroadfoot on Thursday November 15, 2018 @03:55AM (#18457844)

(GCP employee)

Yes, totally. When I transferred to work on GCP, I was pleasantly surprised at how much eng/product cares about users/developers wants, needs, and feedback.

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Re:Google May Have to Get Used to Third Place in the Cloud by sgift on Thursday November 15, 2018 @12:25AM (#18457061)

If you are above a certain size you don't go through that. The big ones all have more direct access.

Also: Partner companies. They have more direct access too.

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Re:Google May Have to Get Used to Third Place in the Cloud by halbritt on Thursday November 15, 2018 @02:01AM (#18457438)

I'm not that small a fish as far as GCP customers go and 80% of my support experiences have been ridiculous.

20% have been fabulous, so there's that. I'm also still very fond of GCP as I don't rely on support to operate my service.

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