The hypocritical statement is on the part of the company, not the specific authors. The efforts represent the company, as do their efforts in standards organizations, browser implementations, and email user interfaces. It is completely logical to question their inconsistencies especially as one of the primary drivers of standards. If the company cannot present a consistent front, we can ask ourselves whether their attempts to help others do so are accurate much less well intentioned. This should be obviously clear and not about individuals or their feelings.