For an official reply, you can send an email to the mods [email protected] and they can take a look at the history of comments of the user.
[For example, this is an example of a comment that is not relevant at all https://news.ycombinator.com/item?id=16961492 ]
[1] It's fine to reply to the technical questions that appear about your page/app/product. It's not fine to add a link to your product in unconnected threads.
https://news.ycombinator.com/item?id=16961492
Dan answers if he likes you. It's as simple as that. If he doesn't, he either filters your emails and never sees them, or refuses to answer them.
You are one data point. Please don't extrapolate it to those of us who have tried for months to get answers to specific questions.
Since you won't stop posting abusive and misleading comments to HN, we're not going to unban you.
https://news.ycombinator.com/item?id=18412225
https://news.ycombinator.com/item?id=18294434
https://news.ycombinator.com/item?id=18224895