Re:On Hold for 45 Minutes? It Might Be Your Secret Customer ...
by hakfoo on Thursday November 01, 2018 @08:43PM
(#18359843)
My feelings on unbundling: it's less about the product, and more about product-market fit.
Air travel was a premium market product for many Americans well within living memory. The old regulated-pricing model helped to reinforce this: airlines used to sometimes advertise "we're the same cost as the other guys, but our food is better/planes are faster/experience is superior." So people traditionally expect a certain degree of basic services and features.
The market pivoted quite quickly towards "we're promoting the lowest price we legally can by means of unbundling features", and obviously, they're not going to trumpet the second half of that premise.
Either cnnsumers aren't quite ready to adjust their expectations that far downward, or the product is now so hollowed out that even the new lower price feels too high for what it is.
Re:On Hold for 45 Minutes? It Might Be Your Secret Customer ...
by sokoloff on Thursday November 01, 2018 @09:31PM
(#18360028)
Economy airline travel is insanely cheap now, often quite a bit cheaper for two round trip tickets than driving the same distance in a personally owned car would cost.
Air travel was a premium market product for many Americans well within living memory. The old regulated-pricing model helped to reinforce this: airlines used to sometimes advertise "we're the same cost as the other guys, but our food is better/planes are faster/experience is superior." So people traditionally expect a certain degree of basic services and features.
The market pivoted quite quickly towards "we're promoting the lowest price we legally can by means of unbundling features", and obviously, they're not going to trumpet the second half of that premise.
Either cnnsumers aren't quite ready to adjust their expectations that far downward, or the product is now so hollowed out that even the new lower price feels too high for what it is.