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Re:On Hold for 45 Minutes? It Might Be Your Secret Customer ... by rconti on Thursday November 01, 2018 @07:45PM (#18359511)
You're not wrong, but I feel like they're chasing diminishing returns.

Every other segment of the economy has shown us that people are willing to pay a premium (20%? 50%?) to be treated like a human and get a better service/product.

On airlines, you have to pay 100% more just to get a refundable fare. 300% for premium economy (a slightly wider seat with slightly more legroom). 500% for business class. It's insane, and it makes everyone hate airlines.

Nobody gets upgraded out of goodwill because it's their honeymoon, not anymore. They're chasing the 0.01% of the flying public. Those perks are too valuable to just make ordinary people have a good experience.

I think it's short sighted and it will bite them in the ass. No "normal" person can justify paying 3x as much to have a slightly more comfortable seat for 16 hours. But I CAN afford 20% more to have the latest laptop.

Something about the business traveler spending someone else's money. But it feels shortsighted and I don't think it can last.

Re:On Hold for 45 Minutes? It Might Be Your Secret Customer ... by kenneth on Thursday November 01, 2018 @08:00PM (#18359593)
The price differences are not as stark as you say. Business class in particular has gotten quite cheap these days. In the past few months, I flew round-trip California to Beijing 3 times for $1,900 in business class. That's affordable to many people, and quite reasonable.

There are a lot of perks even when you don't get an upgrade. The intangibles (being taken care of when issues arise — I've received amazing service, even when the issues were my fault) are invaluable.

Re:On Hold for 45 Minutes? It Might Be Your Secret Customer ... by PenguinCoder on Thursday November 01, 2018 @09:01PM (#18359916)
Most people aren't flying international to begin with, and certainly not people trying to stay affordable. In that price range, 1900 per ticket is out of reach and certainly insane tonthink 'affordable' to an average customer of airline service.
Re:On Hold for 45 Minutes? It Might Be Your Secret Customer ... by gabriel-uribe on Friday November 02, 2018 @03:48AM (#18361282)
Agreed. I just paid $270 to get to China from California.
Re:On Hold for 45 Minutes? It Might Be Your Secret Customer ... by rconti on Friday November 02, 2018 @10:52AM (#18363422)
Can you get a great fare? Absolutely; I flew business on miles from SFO to VIE for 127,500, roundtrip, all in. Is it common? Absolutely not. I check business fares every time I book a ticket and it's virtually always 5x for international. I've seen it edge down towards 3x on airlines that don't have Premium Economy, but what gets me is that Premium Economy is never less than DOUBLE what economy is. Absolutely insane.

Domestically, business is usually 3x. I just booked my first ever paid-for-with-real-money business class domestic flight SFO-CLE for thanksgiving; it's not that it's cheap, it's just that thanksgiving demand drove coach fares up so much that business starts to look reasonable -- 1500 vs 750.

The perks are invaluable? No, I think they can be valued, and I don't think hardly anyone paying their own dollars values them at even the price the airlines ask for, let alone infinite.

My friends who travel to China on company business brag about "only" paying $3000 of company money for Business because they have such discounted fares through their employer, where it would normally cost $5k. $1900 is virtually unheard of, congrats to you, but it's far from normal.

Re:On Hold for 45 Minutes? It Might Be Your Secret Customer ... by kenneth on Friday November 02, 2018 @05:10PM (#18366792)
https://www.google.com/flights/#flt=SAN.PEK.2018-11-15*PEK.S...

Take your pick of dates on the calendar: $1,900 to $2,200 is available pretty much any days.

Sure, it takes a bit of knowledge and research to find the good deals, but there's almost always a way to cross an ocean round-trip at around $2k.

Re:On Hold for 45 Minutes? It Might Be Your Secret Customer ... by CPLX on Thursday November 01, 2018 @11:17PM (#18360448)
This just isn’t true. In the modern era, and presumably thanks to computers and revenue modeling and so on, business is often quite reasonable in comparison.

It all depends on the route and situation but it’s common for business to be only 25% more than coach on many routes where it’s very much worth it.