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Re:On Hold for 45 Minutes? It Might Be Your Secret Customer ... by vkou on Thursday November 01, 2018 @06:16PM (#18358961)
> Would it be economically infeasible for them to be polite and professional?

Maybe not infeasible, but irrelevant.

95% of flyers will use a shitty carrier to save $5, or to get on a flight that departs 30 minutes sooner.

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