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A comment on On Hold for 45 Minutes? It Might Be Your Secret Customer Score. Parent comment

Re:On Hold for 45 Minutes? It Might Be Your Secret Customer ... by totoglazer on Thursday November 01, 2018 @05:26PM (#18358632)
That's literally the entire business model...
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Re:On Hold for 45 Minutes? It Might Be Your Secret Customer ... by Scoundreller on Thursday November 01, 2018 @05:56PM (#18358848)
That and devaluation.

Don’t forget the “Air Canada” model of IPOing your frequent flyer program, nearly bankrupting it, and then buying it back for a fraction.

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