On Hold for 45 Minutes? It Might Be Your Secret Customer Score

Re:On Hold for 45 Minutes? It Might Be Your Secret Customer ... by dvtrn on Thursday November 01, 2018 @05:06PM (#18358442)

Tangent: Are there other people here who just refuse to sign up for any of these programs?

Right here. I was asked the other day if I had a rewards number at 7/11 and if I wanted to sign up for one, if I was "really sure" after I said no twice. 7/11. I buy coffee there getting off the train. It's a convenience store. This....is getting ridiculous IMO. Amazon is getting their tentacles wrapped around so much (mild sarc), but the retail experience out in the world lately is just as awful.

I'm either bothered endlessly to "hey go get one more of those things it's only 2/$4" when I only want one, I'm asked to sign up for a rewards program, or calling support means I'm hounded for a "customer feedback survey" when all I wanted was a dang cup of coffee.

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Re:On Hold for 45 Minutes? It Might Be Your Secret Customer ... by sjg007 on Thursday November 01, 2018 @08:31PM (#18359786)

Rewards programs are basically the buy 9 coffees get the 10th free program. Grocery stores do gas rewards to favor certain purchases (presumably the more profitable ones or the ones they need to move) in lieu of discounting and then they also get to track everything you buy!

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Re:On Hold for 45 Minutes? It Might Be Your Secret Customer ... by heurist on Thursday November 01, 2018 @09:04PM (#18359926)

Loyalty programs do a bit more than the conventional punch card as they also track everything they can about you.

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