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A comment on On Hold for 45 Minutes? It Might Be Your Secret Customer Score. Parent comment

Re:On Hold for 45 Minutes? It Might Be Your Secret Customer ... by skybrian on Thursday November 01, 2018 @04:51PM (#18358325)
I wonder about this. If they're giving you that level of service, aren't you paying too much? Who really wins here?
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Re:On Hold for 45 Minutes? It Might Be Your Secret Customer ... by Scoundreller on Thursday November 01, 2018 @04:54PM (#18358349)
Frequent flyers are usually not footing the bill themselves.

Giving them frequent flyer points or free lounge access is like a tax-free bonus to the employee and incentivizes them to convince their employer to not switch airlines.

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Re:On Hold for 45 Minutes? It Might Be Your Secret Customer ... by kenneth on Thursday November 01, 2018 @05:51PM (#18358818)
The programs are full of loopholes. So yes, business flyers paying on company dime are footing the bill, but the clever travel hacker can often get a great deal in the process.
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