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Re:Sales mistakes that software engineers make by dagw on Thursday November 01, 2018 @04:27AM (#18352123)
The best way to do this is by asking good questions, and then listening carefully and taking notes

Even better is to watch people work. I've written software for domains where I'll never be an end user and knew very little about how the end users actually work. Talking to people and asking questions is of course nice, but nothing beats sitting behind an actual end user for 30 minutes and watching what they actually do.

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