I'm trapped in a dystopian open-office nightmare as well. When somebody comes up and starts talking to the guy who sits next to me, right in my ear, it's distracting as hell. So when I'm considering talking to somebody else in the office, I take into account the fact that I'm going to be distracting all of the people within earshot of this conversation that they almost definitely don't care about. As a matter of politeness, I try to use chat tools so that I don't disrupt any more people than I need to. Of course, cubicle walls solves that problem and permits face-to-face conversation, but that's not worth a few extra bucks apparently.
In contrast, most people are totally happy to blather about mindlessly, without any thought or care at all about who they are bothering with their chatter.
1) This isn't only at work, it's everywhere. Just yesterday I was wondering: When / how did walking around talking out loud to yourself (i.e., your phone) become normalized. How / why does having an unseen device in your hand or pocket make rude acceptable?
2) I also wonder how cultural this is? That is, is it only a USA thing? Are there cultures where this is less common? Where open plans might be doable, or at least less offensive?
Perhaps too often I'm on the wrong place at the wrong time but I hear plenty of half conversations in public (e.g., on the train) that would not happen if both parties were in the same row.
Too much volume. Questionable subject matter. Far from urgent. The rest of us don't need to hear that. Do they?
That's pretty much how MBA classes work with their case studies.
Exactly. Collaboration is a mindset, not an office layout. Same happened with Agile. Let's just pick some random artifacts from Scrum and think we are Agile instead of actually being agile.
I don't think it's blaming the tools, rather just commenting that when you're jammed into an open office, sending an email is far less disrupting to your colleagues than having a conversation in person.
Is there evidence of this? I’ve only ever heard of cases where companies succeeded in spite of the open plan office, meanwhile you’ve got a place like Stack Overflow that is succeeding even when footing the bill for private offices in Manhattan. Nobody’s copying them...
I think you have to enter the reality of executive status-seeking, cargo-cult copying, narcissistic corporate vanity and opulence, and other sociological problems to begin to understand open-plan offices.
Stack Overflow is going out of business...
For purposes of evaluating whether open-plan offices are effective, your comment seems at best disingenuous and at worst just some axe to grind against SO.
You mean, you want human beings to be treated like ... actual human beings?!?
What kind of crazy person are you?!?
;)
Moi? I see flags raising when tools are blamed (?) for cultural issues. In addition, it's not the quantity of face to face interactions that matter but the quality.
All that said, the open office approach itself is a cheap cheat / proxy for an open minded collaborative organization. It's popular because it worked at successful companies. The problem is, for those conpanies it was more a correlation than a cause.
Yes, face to face matters. But, as mentioned, so does quality and context (i.e., culture).