I run a website where we used to use one of these. People were constantly getting fooled by it. They would reply:

"Oh awesome, yeah I have a question about using XYZ"

and then the system would instantly reply, "Please enter your email here and we will get back to you. <Company Name> typically responds within 3 hours."

I've used them in the past, knowing that 99% of the time it'll be a "We'll get back to you" message. But for the most part, I find it helpful as a quick "contact us" option without having to wade through contact pages trying to find a contact email.

I'm opposed to the dishonest copy used, not the concept of having a contact button conveniently located in the bottom right corner.

The other day I was pleasantly surprised by my interaction with one of these website bots. By asking it a very natural question:

> What happens if I'm not home when the shipment arrives?

I received exactly the answer I was looking for.

FWIW, do you know what provider was being used? (Seeing the site the bot was on may also be interesting too)

It was lazada.com.my - an alibaba subsidiary.