Are you a paying customer of GitHub Enterprise? If not, then you're getting your money's worth.

Snark aside, this is a great time to reassess your deployment strategies and look into things like local apt and pypi proxies. I'm confident you can find similar projects that will transparently cache your dependencies.

I don't know how much my org is paying but it's no small amount, Enterprise no. Are we getting what we pay for? I don't think so, I think effective SLA of 99% isn't good enough for any SasS. But of course you understand that moving away from github is no small decision.

Absolutely is this a perfect time to assess deployment strategies and challenge all the advice of how big a company has to be before it's worth to do X.

It sounds like you're using GH for ticketing also, which means that your R&D org's productivity is tightly coupled with an external companies uptime. Self-hosting Gitlab is easy, as is running Jira, redmine, and a dozen other tools.

If you can't do your job without a tool, then you need to have a plan B on hand for when that tool fails. Both in the micro sense of the tools you use to code (editor, browser, laptop, mouse, coffee mug, etc) and in the macro sense of tools your organization uses (ticketing systems, chat, bathrooms). Show some initiative, figure out some mirrors for your dependencies, and try standing up a local caching proxy for your team. It'll probably take a lot less time than you think.

If you’re paying for GHE you don’t have any trouble. That’s delivered as an appliance you host.

You are quite correct. I had meant the paid hosted version. Maybe they used to call it GHE at some point? Dunno why it got stuck in my mind like that...

No it isn't: https://enterprise.github.com/features#pricing

Yes it is. https://enterprise.github.com/faq#faq-3