News for hackers. Stuff that matters.

A comment on Apple accused of overpricing, restricting device repairs. Parent comment

Re:Apple accused of overpricing, restricting device repairs by dodobirdlord on Sunday October 21, 2018 @08:37PM (#18271260)
You might be surprised. Jeff Bezos has a similar system in place, and it seems to be holding up to Amazon scale. Something slipping through the cracks is a failure of process, and failures of process are exactly what a CEO wants to be paying attention to. While I imagine the "actually gets read by Bezos" claim is just PR, these sorts of emails actually do get read by people who have power and influence, and the interesting ones do actually end up in front of Bezos long enough for him to forward them to someone he suspects is responsible.

https://www.inc.com/business-insider/amazon-founder-ceo-jeff...

[ Parent | on HN ]
Re:Apple accused of overpricing, restricting device repairs by delecti on Sunday October 21, 2018 @08:51PM (#18271330)
Having worked at Amazon, there's a perception even internally that he's actually reading those emails. Obviously it's possible that it's just assistants, but it's not just externally that that perception persists.
[ Parent | on HN ]