Right. While Office has still some unpaired features, it's also true that not everybody using Office needs Office, specially the home users who need only daily finance, writting letters, etc.

The non-technical people in my life did not realize you don’t need Office to open Office documents. This important when they interact with accountants, lawyers and such.

Once I show them Libre, they still want Office because Libre looks like it’s from Excel 2003 era and loses credibility in their eyes.

Then I show them Google Docs and Sheets and it looks nice. Literally all they need is something that looks modern. But in fact Google apps have actually been quite slick. Perfect amount of functionality at the moment. Google seems to follow keyboard behaviour and shortcuts for easy transition (especially Excel). Hope Google doesn’t bloat their apps over time.

All of those applications are ok if you don't actually need to produce commercial documents. Libreoffice and Google Docs aren't good enough, and if you're doing anything other than basic data presentation with Excel it's not compatible with any of them.

Google sheets isn't the only option available though. You can even use Microsoft's own online implementation if you want compatibility to excel (without vba)

https://office.live.com/start/Excel.aspx

Those are limited subsets of functionality, and vba isn't all that's not there.

That's true -- and most of those customers could just as easily use an ipad (or equivalent, it doesn't really matter at that point and I think they all run some subset of Office applications). The age of the personal computer is almost over, unfortunately. Those of us who still use them do expect more out of them though.