I can confirm that Google Ads and G Suite support reps ask you "what browser are you using?" as one of their first queries. The response in my head is always "why the fuck would that matter?" but what comes out of my mouth is usually "Chrome" even when it's Firefox because my issues have never, ever been browser related.

Here's how it should go:

Me: Hey support, feature X isn't working for me.

Google: What browser are you using?

Me: Firefox

Google: Ok, thanks for reporting a bug in our software. We'll address the issue with Firefox and get back to you.

What actually happens:

Me: Hey support, feature X isn't working for me.

Google: What browser are you using?

Me: Firefox

Google: Please use Google Chrome