How many CEOs do you know that would have any clue who their domain registrar is? How many would know what a domain registrar is?

For a SaaS company, a domain registrar is part of the critical supply chain; if it fails, it creates an existential crisis to the business.

I think that warrants CEO visibility.

Ok, this is just a non-technical version of what @souterrain posted.

If I am the CEO of a local supermarket or a butchery, I don't need to know my domain registrar as they are not a major factor to my business. My website being down for 1 week also might not make a big difference. My customers deal with my company face to face.

But if I am a CEO of an "Internet company" and my customers deal with me via my "domain", I damn well ensure that I have a weekly quick call with the guy who could block my domain abruptly.

I am the CEO. Yes, this situation is unacceptable. Unfortunately domain registrars do have extreme power this way. It could happen to any domain.

If you can ask your team to write a detailed blog post on how you handled this situation and remedied it for future it would be a great help for many of us

this looks like a clandestine attempt of industrial sabotage meant to pressurize zoho. May be you refused investment or something? just asking...

But someone should have been reviewing the current state for cracks and weak links.

Along with a million other possible failure cases.

The line, "they should be fired" is so easily spoken by people who have never been in charge of something very big and involving many moving parts.

The fact is, anything of sufficient significance has innumerable potential failures waiting to happen. Even with the best, methodical effort, it is impossible to predict and protect against them all.

People who want to be angry at executives can direct their focus to the MANY huge companies that are actively evil and actively antagonistic toward their customers. Zoho should be way down on the list of targets.

I didnt say anyone should be fired.

The parent post suggested firing, and as your comment was a direct reply to the CEO, it's likely the replier thought it was a comment from the parent.

My bad if I replied to the wrong post. The indentations are quite small ony phone, so I may have goofed. My apologies.

It could happen to any domain of a company that use a registrar that nearly no one has ever heard of.

Sorry, OP was a bit too hard on you, but I think you have quite a bit of egg on your face for this one.

We detached this subthread from https://news.ycombinator.com/item?id=18059984.