Along with a million other possible failure cases.

The line, "they should be fired" is so easily spoken by people who have never been in charge of something very big and involving many moving parts.

The fact is, anything of sufficient significance has innumerable potential failures waiting to happen. Even with the best, methodical effort, it is impossible to predict and protect against them all.

People who want to be angry at executives can direct their focus to the MANY huge companies that are actively evil and actively antagonistic toward their customers. Zoho should be way down on the list of targets.

I didnt say anyone should be fired.

The parent post suggested firing, and as your comment was a direct reply to the CEO, it's likely the replier thought it was a comment from the parent.

My bad if I replied to the wrong post. The indentations are quite small ony phone, so I may have goofed. My apologies.