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Re:Ask HN: Why did your startup fail and what did you learn? by thanatos_dem on Monday September 17, 2018 @10:27PM (#18011960)
CEO would disappear for months at a time, with the promise of returning with capital. We never really knew where he went, and he wouldn’t let anyone else talk to investors (including me, who was CTO). Eventually he stopped paying us, but promised that the money was just tied up in the parent company set up in the caymans.

After 2 months of not paying myself or any other employees, the COO and I drainked the remainder of the US account and paid out as much of what was owed as we could to the employees before helping them find jobs elsewhere. I didn’t get any of the money I was owed and was facing pretty bad debt, but the experience was enough of a resume boost that I didn’t have a problem making it up in my signing bonus.

What I learned is that a title doesn’t grant you any control, and that if someone can’t be transparent with their inner circle of friends and colleagues (in this case cofounders), then they have no business leading a company.

Also leaned to not fuck with the cartels.

Re:Ask HN: Why did your startup fail and what did you learn? by JamesCoyne on Monday September 17, 2018 @10:33PM (#18011990)
Why shouldn't a startup fuck with the cartels?
Re:Ask HN: Why did your startup fail and what did you learn? by koolba on Monday September 17, 2018 @11:54PM (#18012331)
Because if you don’t move fast enough they’ll break your things.
Re:Ask HN: Why did your startup fail and what did you learn? by maephisto on Tuesday September 18, 2018 @10:31AM (#18015635)
That's not just a simple comment, it's art, kind sir! LOL
Re:Ask HN: Why did your startup fail and what did you learn? by thanatos_dem on Monday September 17, 2018 @10:51PM (#18012091)
Fucking with cartels is expensive and stressful.

Armored cars and armed security are nice and all, but being in a situation that necessitates riding in an armored car and armed security detail is not really fun.

Re:Ask HN: Why did your startup fail and what did you learn? by yashap on Monday September 17, 2018 @11:16PM (#18012205)
Legal marijuana business?
Re:Ask HN: Why did your startup fail and what did you learn? by cannabisceo on Tuesday September 18, 2018 @02:16AM (#18012904)
The legal guys are more gangster than the cowboys who made up the industry just a few years ago.
Re:Ask HN: Why did your startup fail and what did you learn? by me_eu on Tuesday September 18, 2018 @06:54PM (#18020016)
In Romania we ain't Estebans but Michails and we don't do weed but forests. Nevertheless you don't wanna face a Michail alone in one of our forests.
Re:Ask HN: Why did your startup fail and what did you learn? by jackgolding on Tuesday September 18, 2018 @01:51AM (#18012802)
> What I learned is that a title doesn’t grant you any control

Is this just for anything other than CEO? Or are they always held to the board/investors.

Re:Ask HN: Why did your startup fail and what did you learn? by thanatos_dem on Tuesday September 18, 2018 @11:26AM (#18016078)
In general it's true for all positions. A CEO should be fire-able for the board to keep them accountable. We never got to the size where we had a board tho, so we didn't have anyone to appeal to apart from the investors directly, and as I mentioned, the CEO kept us isolated from them.

The bigger problem I had with lack of control was when things started to go south. The CEO was never around, so I was the "boss" in the office every day, being the technical and cultural leader of the dev team, who came to be close friends. Once the money stopped coming in, it was really hard emotionally to be the person who needed to convey that to the rest of the company, but without having any real control needed to get them money or real answers.

The CEO came from a very wealthy family, and never had to worry about money. Myself, and most of the employees weren't so lucky, and were pretty new out of college, so didn't have a pile of savings to fall back on. I am not even that upset about never seeing that pay I was owed, it was more just emotionally draining to be seen as an authority figure, but to have absolutely no ability to exact change or get answers when they mattered most.

Re:Ask HN: Why did your startup fail and what did you learn? by shawn on Monday September 17, 2018 @11:03PM (#18012149)
Also leaned to not fuck with the cartels.

Oh come on, you can’t leave us hanging like that! This is the beginning of the best story in the thread. How did the cartel connection form? Was your contact named Estefan? Did he have a mild accent and project an aura of power?

“Bad decisions make good stories!”

Re:Ask HN: Why did your startup fail and what did you learn? by thanatos_dem on Monday September 17, 2018 @11:34PM (#18012259)
Luckily, nothing too exciting happened. We were operating in the financial tech space in Mexico, trying to make lending less comically predatory (a standard small business loan in Mexico can have close to the same interest rate as a payday loan in the US).

With that goal in mind, we were targeting areas in Mexico that needed the most help. Cities with a decent small business sector, looking to grow, and having difficulty doing so. Juarez was a perfect fit, especially given that a lot of citizens have been across the border and can see how much better things can be. My parents were not amused. Then the movie Sicario came out soon after, and they were somehow less amused. But I got to ride around in armored vehicles with a security detail, so that was fun.

Really my "learned not to fuck with the cartels" lesson came from our market research. This may surprise you, but the banks in Mexico are... sketchy. Well, not all of them, but definitely a few. In particular, we were in a competing market as Banco Azteca. It appears to have since been removed, but at the time, the Banco Azteca wikipedia page described it as having "a uniquely effective debt collection system" or something like that.

Yeah, what they actually have is a motorcycle gang. They give you a loan with massive, often times impossible to pay off interest rates, and if you don't pay them back, motorcycle dudes with bats show up to collect, or take enough of your property to make up the difference.

Re:Ask HN: Why did your startup fail and what did you learn? by dragandj on Tuesday September 18, 2018 @04:58AM (#18013608)
Shouldn't that be a common knowledge in the area and work out as their competitive disadvantage? Provided that there are at least some competitors that are better for the customer?
Re:Ask HN: Why did your startup fail and what did you learn? by thanatos_dem on Tuesday September 18, 2018 @11:05AM (#18015910)
The bigger issue with lending in Mexico is a bit deeper than the sketchiness of some of the big banks. In particular, there is no reliable credit score system, so determining credit worthiness is a crap shoot. There is actually a credit reporting agency, but nobody reports to it, so nobody is really sure why they're there.

A lot of citizens also (understandably) don't trust the banks and keep most of their money at home. As a result, there's very little data available to make credit determinations on, since you can't even use most people's record of good standing with their bank accounts, so the process for getting a loan is generally sit in a room with a group of bankers and try to convince them you're a swell guy/gal and won't lose their money. This results in extremely high default rates, because people are good at misrepresenting themselves and lying about their intentions [citation needed].

With such high default rates you only really have two options; improve your credit worthiness determination process somehow, or increase interest rates and have an effective (if unethical) collections process. With some data protection laws making the creditworthiness determination route a legal minefield, most banks in Mexico opted for the latter. Our entire business strategy was to take the other route.

Re:Ask HN: Why did your startup fail and what did you learn? by dragandj on Wednesday September 19, 2018 @04:09PM (#18027302)
I myself live in a country with a not so effective rule of law and whatnot. That's why I find it odd that banks are so concerned with possibly doing an illegal data collection, while employing unquestionably criminal techniques of extortion...
Re:Ask HN: Why did your startup fail and what did you learn? by justaguyhere on Tuesday September 18, 2018 @09:16AM (#18014973)
This is Juarez we are talking about. Maybe this motorcycle gang was scary enough for the competitors, maybe they have cops/politicians in their pockets... There could be any number of reasons for the gang to flourish, starting with violence
Re:Ask HN: Why did your startup fail and what did you learn? by manigandham on Thursday September 20, 2018 @08:54PM (#18036470)
It's not a simple disadvantage when the act of choosing another option invites the same violence against a customer.
Re:Ask HN: Why did your startup fail and what did you learn? by make3 on Monday September 17, 2018 @11:10PM (#18012180)
"Also learned not to fuck with the cartels" you seriously had to learn this
Re:Ask HN: Why did your startup fail and what did you learn? by make3 on Tuesday September 18, 2018 @10:14AM (#18015479)
I don't get why this comment is so down voted. Do you guys all find the idea that collaborating with the mafia may be a bad idea so hard to figure out?
Re:Ask HN: Why did your startup fail and what did you learn? by gvb on Tuesday September 18, 2018 @12:01PM (#18016360)
It's dismissive and added nothing to the conversation. (Not a down-voter FWIW.)