The strength of a monopoly can be guessed at by calling customer support

Re:The strength of a monopoly can be guessed at by calling c... by huy-nguyen on Sunday September 16, 2018 @05:40PM (#18001298)

I had to call the IRS once a few years ago to dispute their dispute of my tax returns and was put on hold for 2 hours, only to be told that my returns were correct all along.

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Re:The strength of a monopoly can be guessed at by calling c... by rory096 on Sunday September 16, 2018 @05:57PM (#18001393)

Last year I waited on hold for 45 minutes. When I reached the representative, she said she could only help me with generic questions rather than account-specific ones because her computer system was down. I asked when they expected the issue to be resolved so I could call back then, only to be told "Oh, it's just my system that's down. I'm just required to keep answering calls."

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Re:The strength of a monopoly can be guessed at by calling c... by ademup on Sunday September 16, 2018 @05:56PM (#18001387)

At this point, I would pay a few thousand dollars to be able to say that 'My secific issue with the government, which was created by them, was solved in about 2 hours'.

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Re:The strength of a monopoly can be guessed at by calling c... by dredmorbius on Sunday September 16, 2018 @06:40PM (#18001652)

Or a very small fraction of that in taxes, also ensuring vastly more equitable collections.

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Re:The strength of a monopoly can be guessed at by calling c... by DuskStar on Sunday September 16, 2018 @05:45PM (#18001322)

Being put on hold like that sucks... But isn't that the outcome you wanted?

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