They used to be called journalists.

I actually just saw a local news report on someone breaking towing rules in Minneapolis a few nights ago. They got some city council people on TV even.

I mean a task force with authority to act quickly with incentives aligned purely with the average citizen. Something that doesn't require me to wait - they take it upon themselves to serve justice.

Robin Hood?

It would help to be able to sue someone in small claims court for free, and through the mail or entirely online. Having to take time off from work that you can't take and pay money you don't have, in order to get $200 back, are just enough little barriers to prevent people from using the legal system that their taxes pay for.

The silver lining is that if enough people actually did sue in small claims court, it bleeds the beast in terms of forcing the company to spend time in court for each infraction.

If 100 plaintiffs sue 1 defendant, each plaintiff has to appear once. The defendant (or their paid agent) gets dragged in 100 times.

Various industry Ombudsman’s in Australia do an alright (but not perfect) job of this, for certain industries (like telco). And the ACCC is scary, too. I wish they worked quicker however, and were expanded to more industries.