Re:Amazon is stuffing its search results pages with ads
by jhall1468 on Tuesday September 11, 2018 @10:39PM
(#17965204)
> Lately, they only fix the issue/replace the item. Maybe, they spoiled me but to me that is sign of declining customer service.
That's a sign of "good" customer service vs over-the-top. They still send gift cards/free prime memberships from time-to-time, but frequent callers probably don't get those deals any more.
Same here. After almost a decade, I will not renew my Prime membership. It is just scary thinking about it especially losing other benefits like Prime Music and Unlimited Photos backup but Amazon shopping experience keep getting worse.
I am pretty sure I have received a few fake name brand items but pretty hard to tell. In past, if I ever had any complaint, Amazon reps would not only fix the issue but send $10-50 gift cards. Lately, they only fix the issue/replace the item. Maybe, they spoiled me but to me that is sign of declining customer service.
I used to be active Amazon advocate, introduced many of my friends to Amazon. But now I am pretty much on the other side.