Re:Dulles Airport Surprises Passengers with Facial-Recogniti...
by rtkwe on Tuesday September 11, 2018 @09:44AM
(#17959614)
As always it depends on what you want to measure. Comparing total checkout time including queuing though for 'speed (items/s)' is going to naturally favor the self-checkout because the choice between normal and self checkout is heavily weighted by the number of items a particular person has. Anecdotally I've never seen anyone go through self checkout with a full cart but see it all the time with the normal registers. Additionally there's rarely the same number of traditional registers actually staffed compared to the number of self checkouts.
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Re:Dulles Airport Surprises Passengers with Facial-Recogniti...
by mdorazio on Tuesday September 11, 2018 @11:14AM
(#17960470)
I agree. I would say that a better measure than items/s would be customers/hr (closer to throughput rather than speed) averaged across an entire store with and without self-checkouts. As you said, the optimal setup will depend heavily on the mix of customer types ("express" vs. full cart) a particular store gets. There's probably a good ratio for most stores between the two and I think that's what they're all converging on now.