Re:I've mostly given up on making Ubuntu bug reports
by hsivonen on Saturday September 01, 2018 @02:38PM
(#17893303)
I paid Canonical for single-seat support for a while years ago. It was useless.
The main problem isn't either of the above. It's that there's no way the annual single-seat price can pay for the time of a competent person investigating even a single incident.
The economics have a chance of working out if an org with a large number of seats pays for support before they have a concrete problem and when they do, the the number of incidents they file don't scale with the number of seats.
The main problem isn't either of the above. It's that there's no way the annual single-seat price can pay for the time of a competent person investigating even a single incident.
The economics have a chance of working out if an org with a large number of seats pays for support before they have a concrete problem and when they do, the the number of incidents they file don't scale with the number of seats.