Re:Bullshit Jobs
by dsr_ on Thursday August 30, 2018 @07:02AM
(#17875662)
Procedures are to tell machines what to do. As long as you treat people as machines, you'll be revising the Book of Procedures.
Policies are to tell humans what the priorities are so they can use their brains to solve new problems. As long as you have new problems, write policy to guide people.
In both cases, you need good feedback in order to improve. People frequently distrust the feedback mechanisms in the Book of Procedures, because they have experience that says that those books have cycle times exceeding any reasonable amount of patience.
Policies are to tell humans what the priorities are so they can use their brains to solve new problems. As long as you have new problems, write policy to guide people.
In both cases, you need good feedback in order to improve. People frequently distrust the feedback mechanisms in the Book of Procedures, because they have experience that says that those books have cycle times exceeding any reasonable amount of patience.