I, personally, just went through a similar situation, except my 6p was out of warranty. I use Project Fi and have the device protection $5/mo add-on, and they sent me a top of the line Nexus XL to replace my top of the line 6p, for $100 (the device replacement cost). My 6p also got stuck in the boot loop.

Perhaps ask if a Nexus XL (not Nexus 2) is a replacement option?

Honestly, my 6p was damn near unusable before the replacement. I wouldn't say I have a lot of apps installed, I basically install a set of the ones I use daily and rarely install new ones, but it was incredibly laggy. The Nexus is way better in that regard. Yes, I had some apps I could remove, but pretty much everything on the phone was something I used regularly, most I used daily.

Aside: I was looking at a recent sale on the Nexus 2 XL, which brought it down to more like $800, and they offered $180 trade in on my Nexus XL. I felt like that was kind of low, but when I looked at ebay it turned out that was about right. I decided I'm super happy with my $180 phone! :-)

I have zero patience for poor customer service.

After this though, I think I'll look somewhere else, possibly with a company that offers a better customer support.

It is surprising that google is one of them, though!

In any case I paid $100 and got a working replacement.

Unfortunately, I am now regretting that decision, and I should have done a better job back then getting information around Google Store and its return/refund policies.

https://www.which.co.uk/consumer-rights/advice/i-want-to-ret...

https://www.which.co.uk/consumer-rights/letter/letter-to-get...

https://www.which.co.uk/consumer-rights/advice/how-to-reject...

Another angle would be to pursue this based on the terms of your warranty. Do the terms of your warranty restrict the refund to only be to your original payment method? (this seems ridiculous to me). If so, it is possible you may also be able to challenge this under UK consumer law as an unfair contract term: https://www.which.co.uk/consumer-rights/advice/how-to-compla...

> If the extended warranty document makes it look very difficult for you to claim, or the wording is particularly tricky to understand this could be regarded as an ‘unfair term’.

(disclaimer: i dont live in the UK or know anything about UK consumer law, i'm just some idiot on teh internets, i am not your idiot on teh internets)

In your case, if it's under warranty, I'd say they owe you service.

Often, in the case of warranty, if a company can't repair a failed unit under warranty, they'll replace it with an equal or better current/available unit. This is not some novel concept.

But, it costs. Google and partners can afford it, and it might be less expensive than all the bad PR.

Look what's happened to LG phones and marketshare, since the whole bootloop fiasco.

Anyway, Google, it's under warranty. Stop fucking around and honor the warranty.

As far as I can remember from my time there, a valid UK address was mandatory in order to open a bank account there, but maybe this is no longer the case (or it isn't for the banks you mention).

I expect that Google will lose and you’ll get your money.

No, he bought it in the UK, and since moved to Canada

Does Canada have small claims court so, and if they do would they have jurisdiction for a warranty claim against a UK firm for a warranty claim based on a UK purchase transaction?

Or do you imagine this as a person in Canada suing the US parent in some US state’s small claims court for a claim arising in Canada against the UK subsidiary based on a UK transaction?

Because, somehow, I don't think that's a particularly viable option.

I bought a pair of headphones from the Google store that ended up having a manufacturing defect, so they sent me a replacement.

It broke again. 2 hours on the phone, and denying me a refund, they sent me another pair.

It broke again. Two more hours on the phone. Deny me a refund. Insist on sending me a replacement. This is where I get upset, so they escalate me to their refund department. Denied a refund, send me a replacement. But, I am assured that if THIS pair breaks, they will refund my purchase.

It broke again. Two more hours on the phone. They tell me I am out of warranty. I throw a conniption. They agree to refund me. They refund me $30 of the $180 I spent on the defective headphones. Two more hours. FINALLY after hours and hours of talking on the phone, I get a refund. 5 months and 4 pairs of headphones later.

The whole process was demeaning and wasteful. I did not love opening up and throwing away boxes upon boxes of packaging. I did not love the fact that they probably received the defective headphones and threw them into the trash. Their refund policy was asinine and TECHNICALLY, they made an exception for me because I made it clear I was going to continue accepting the replacement headphones and sending them back when they inevitably broke again just to waste their time and money. At one point the support person suggested that it is a known issue with the headphones, but not something they were acknowledging yet.

Ironically, the only thing wrong with the headphones was a defective 3.5mm to USB-C cable which would disconnect due to a weak connection at the USB-C end. Initially I told them I just want another cable, but they would only accept a full return.

tldr: the Google Store has a bullshit return and refund policy and you should NEVER buy anything from the google store if you can help it.

I wish I had researched more around Google Store customer support before making my purchase: now that I know, I'll avoid it as much as I can.