I totally understand that you feel ignored, however I can assure you our support team never ignores emails - so something must've gone wrong either with the original email or our reply.
We're always happy to provide another free trial - or you can signup again with an email address variation.
That’s a bummer. Sometimes small teams get very overwhelmed, and sometimes spam filters go awry. Did you try emailing them again, or contacting them on twitter?
From what I can tell they are a team of eight with one dedicated support person, I empathize immensely with her.
I NEVER got a response from their support about my request. Just flat out ignored. Haven't been back since...