Re:Tech-support scammers know everything about my computer, ...
by jjeaff on Saturday August 11, 2018 @09:41PM
(#17742515)
They outsource their tech support to the lowest bidder, mostly in difficult to monitor overseas offices. I'd say the most likely scenario is that underpaid Dell employees are just using their official access to do the scams or pass the information along to outside scammers.
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Re:Tech-support scammers know everything about my computer, ...
by goranb on Sunday August 12, 2018 @01:10AM
(#17743031)
I received the first call after I had a hardware issue with my laptop serviced on site. The service guy was just a random contractor, so when the call happened my immediate thought was "ah, somebody like that dude just vacuumed up all the customer data." Because, you know, big companies are really great at building secure internal software when chasing the cheapest dollar. </s>
Re:Tech-support scammers know everything about my computer, ...
by ocdtrekkie on Saturday August 11, 2018 @11:04PM
(#17742684)
I'm confident in this being the issue as I've dealt with support on multiple Dell service tags, and the only service tag the scammers know involved having to communicate with a different department than I usually have.