Re:How we spent $30k in Firebase in less than 72 hours
by cheeze on Thursday August 02, 2018 @12:03AM
(#17669161)
This is exactly why I can't trust Google services though. The services are rock solid, but far far too often do I see folks who have to reach out to a dev on Twitter or their friend at Google to get a simple billing error resolved correctly.
Its a problem with most cloud providers, but Google seems to be notorious for it.
Re:How we spent $30k in Firebase in less than 72 hours
by deadbunny on Thursday August 02, 2018 @07:50AM
(#17670746)
In my experience none of those folks are paying for support.
Re:How we spent $30k in Firebase in less than 72 hours
by welanes on Thursday August 02, 2018 @04:07AM
(#17669950)
From my experience Firebase are different. They're now a part of Google but support has been excellent anytime I needed it - both before and after they were acquired.
Re:How we spent $30k in Firebase in less than 72 hours
by Humdeee on Thursday August 02, 2018 @08:54AM
(#17671029)
It's quite the phenomenon. Reaching out via social media to garner a company's attention when all other avenues have been exhausted... what a world we live in.
"Company ignoring you? Send out a tweet, that'll work!"
And it blows my mind that it actually does. It's very sad.
Even if the front door of the system didn't help you, we definitely shouldn't have been able to get you in a good state much quicker. My profile has Twitter and my DMs are open (I can give you my email there too).
Doing my kids dinner, so responses might be slightly delayed.