Re:Best Buy Is Thriving in the Age of Amazon
by flerchin on Thursday July 19, 2018 @09:15PM
(#17571739)
So their gig driver delivered to the wrong house. Amazon figured it out, and reached out to make it right. That seems pretty decent customer service to me.
Re:Best Buy Is Thriving in the Age of Amazon
by gshulegaard on Thursday July 19, 2018 @09:33PM
(#17571798)
Probably exactly what happened. Wasn't trying to make a negative stab at Amazon besides the fact their two day Prime deliveries have not been reliable for me recently (and it used to be very reliable). This is just one experience among others. Never had an issue for years...and then all of a sudden a number of mistimed deliveries or incorrect deliveries all around the same time.
Re:Best Buy Is Thriving in the Age of Amazon
by anoncoward111 on Thursday July 19, 2018 @11:56PM
(#17572333)
I think Amazon gets around this with legalese by guaranteeing it will leave the factory within two days ("shipping"), but they won't guarantee the day it arrives at your door ("delivery")
My favorite last experience was:
- Amazon saying a package was delivered, it was not since I was at the delivery location...
- Amazon sent me an e-mail the next day saying they were deeply sorry for losing my shipment (unprompted since I didn't report it lost yet) and they needed to contact me regarding refund or re-fufillment...
- Finally a "neighbor" a few streets over came by with my package the next day. So all in all a 4 day delivery experience instead of a 2 day one.
Anyway, I don't know what they changed up about their supply chain, but something is much less reliable than it used to be. My hunch is their move towards more usage of their own "contract driver" model rather than something like FedEx or UPS. But that's just speculation.