Ignoring the pronouncements of "retail is dead", and what BB's competitors might do, I've always felt that it was obvious the CEO of BB had never put on a pair of jeans and gone shopping at his own stores on a Saturday morning.

Now, granted, it's been a number of years since I've stepped foot in a BB. But laptops all came with the $49 "antivirus and optimization package". You could get one without after you tracked down an employee and gave the secret handshake. They wouldn't honor their online prices in-store. They would try and beat you down with extended warranties and over-priced Monster cables that "it won't work without".

In summary, from the moment I walked in the door it constantly felt like they were trying to pull one over one me. Add to that poor selection, and horrifically bad service, and I would have rather done without than go to a BB.

Sounds like they might have improved recently, though.