There are lots of circumstances where it's fine to voice criticisms. But where you have a clear agenda to oppose specific things at work and you want to insist on change happening, how you bring that up matters and just loudly complaining and insisting it is someone else's job to fix it isn't a best practice.
> “Something I heard at my corporate job: "Bring solutions, not complaints." It's a great rule of thumb to follow.”
It’s clearly talking about a general office culture, and not restricted to long-running agendas or anything, but rather having good “corporate citizenship” by not complaining or something, an institutionalized mantra to equivocate complaining with whining— I don’t think it involves reading anything extra into it in order to see that in the parent comment.
I have now delineated some of those previously unstated assumptions. If you want to continue to insist I have no idea what I myself think or intended, then I don't think there's any point in discussing it further.
If you both literally said, “It's a great rule of thumb to follow.” but also did not mean it should be a general workplace norm, then I cannot see any consistent way to interpret your original comment.
If anything, the rule of thumb would be to charitably and patiently listen to complaints earnestly, and only delineate special cases when complaining would be discouraged.
Something I heard at my corporate job:
Although I can see where that would be interpreted as indicative of a general cultural expectation, it was a saying of one specific manager in my department. It was not some kind of cultural edict. I intentionally chose to not say that as I felt that detail was a pointless derail. I was merely offering a pithy alternative saying for the point someone else made.
It is, in fact, a rule of thumb I find works well for many things. But, given the specific context in which my remark was made, you have seriously read in a lot of assumptions that are wholly unwarranted.
If this comment fails to clear up this misunderstanding, then let me suggest you just ignore the entire thing and stop trying to parse it. Far too many words have already been written about this silly misunderstanding.
I feel like I’m being chastized here for defending a reasonable, obvious interpretation of your comment, while you are doing mental gymnastics to try to add qualifications to it.
I’m fine to drop the issue from this point, sure. But it feels rude to me that I am being told to stop talking about it even though reading back through the comments after sleeping on it, it seems obvious that my original interpretation was right, that I described my counter point in a perfectly civil way, and that your replies don’t seem fair.
You and I obviously see the meaning of rule of thumb differently. I'm not going to look it up and get into some pedantic argument here about which of us is "right."
I don't know why you feel some need to repeatedly inform me that what I think I meant is not what I meant. But this discussion is fundamentally a waste of everyone's time if you are going to simply insist that your interpretation of what I intended is correct and true and my attempts to explain what I intended are somehow bad behavior of some sort.
I don't know how more clearly to convey that. I think I have been extremely patient myself here with trying to find some means to communicate while you appear to be dead set on telling me I don't know what I meant, which just sounds like a rather crazy assertion on the face of it.
It's reasonable to state that it sounded to you like I meant X. It is not reasonable to insist I couldn't have possibly intended something else since X is not the meaning you personally got out of it.
I intend for this to be my last reply. You've taken more than enough of my time over this matter. If that upsets you again for some reason, so be it.
> "You've taken more than enough of my time over this matter."
I don't necessarily agree, but I do agree that this meta-discussion about who meant what seems counter-productive. Extended discussion about why a rule of thumb that puts implicit pressure on people to not raise their complaints would actually be valuable, because it seems a lot of people don't think any further than the fact that they find complaints to be annoying, and support the idea of corporate mores rewarding "problem solvers" instead of "whiners."
Also. Kind of going to back the complaint being reasonable side of things. In Quality Management, it is more important that the signal is raised, recorded, and put in a pipeline to be dealt with, than to encourage only raising the signal when a possible solution is in hand.
On the other hand, yes, in general, when expressing cross-departmental complaints, come with a suggestion or offer of help to solve the problem in hand. If nothing else, it builds bridges, goodwill, and shows you care about making their lives, not just your own, better.
Raising a complaint long before having a full alternative is really useful in matters of team conventions, design principles, adoption of different tooling, workflow policies, etc.
I would always want to foster an environment where teammates could feel free and empowered to speak up about a topic that doesn’t sit right with them, and never feel implicit pressure to be quiet or keep to themselves if they cannot already propose an alternative.
I like to say that it’s all about empathy, but people often think about empathy completely backwards, from their own point of view, just “not wanting to hear it” or getting annoyed with a particular colleague who is often vocal just because they irrationally wish the person would be quiet and not introduce extra work via some complaint that needs looking into.
This is backwards because you should be happy and welcoming for people to tell you all this stuff. Part of being a professional is increasing your capacity to absorb complaints to make other people happy by solving their problem when they alert you to it, and not getting upset or annoyed (or at least not letting it affect you), and thinking they should be holding back for your sake.
It’s a natural extension of a lot of the advice in, “How to win friends and influence people,” applied to the workplace.