IIRC, they paid an artist $18k (many years ago, when that was "real money") to create a large oval table in two halves. One half is in The Tower at the US headquarters. The other is in Japan.
The table halves face a blank wall. The entire wall serves as the canvas for projecting the teleconference.
So, you are literally sitting face to face across the same table with people a continent and ocean away, separated by something like a 17 hour time difference, yet it is like they are in the same room.
I have been in the conference room, but never participated in nor seen the conferencing happen. The description is like something out of a futuristic movie and it leaves me agog that the company has apparently never waxed eloquent about it anywhere, though perhaps it is part of their "secret sauce."
The second issue seems to be due to a lack of autonomy on part of the engineers in India. It seems they had a satellite office in India and the Indian workers themselves lacked autonomy to act in case something went wrong. What was so good(I guess you are being sarcastic) about the teleconferencing software?