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A comment on Vista Equity Partners revamps software companies by following detailed protocols. Parent comment

Re:Vista Equity Partners revamps software companies by follo... by manicdee on Saturday July 14, 2018 @09:17PM (#17533314)
"Cut anything not making money," works great when you're a monopoly or your business wasn't built on customer service.
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Re:Vista Equity Partners revamps software companies by follo... by jib on Saturday July 14, 2018 @09:32PM (#17533358)
Customer support can easily be a competitive advantage.

I guarantee you that unless your company recently downsized (or is very small) there are things you can cut, because no one cared enough to fix them or they thought it was cool to have X even though X is not returning value.

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Re:Vista Equity Partners revamps software companies by follo... by ec109685 on Saturday July 14, 2018 @10:16PM (#17533465)
Slack is an example of this. You report an issue and quickly get a personalized reply.

A million times better that GSuite.

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Re:Vista Equity Partners revamps software companies by follo... by sigacts on Saturday July 14, 2018 @10:26PM (#17533490)
G Suite isn't a help desk and ticketing system.
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Re:Vista Equity Partners revamps software companies by follo... by hueving on Saturday July 14, 2018 @10:45PM (#17533546)
OP is commending slack for their customer support for when you report an issue with slack itself. Nothing to do with what the products are.
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