I had fraudulent Amazon charges once and worked through their support. According to Amazon, someone had added my card to their account and bought stuff. They had already identified the fraud before I called, but hadn't bothered to let me know or initiate a refund (!?).

Their final advice was to initiate a chargeback on the Visa card with my bank (this wasn't an Amazon card) and they wouldn't challenge the chargeback. I confirmed 3 times with Amazon support whether this would be counted against me in any way. They assured me, no, it wouldn't. I don't believe them but did the chargeback anyway. So far, so good, but I'm super hesitant to do returns with Amazon anymore. These giants are really doing a good job training their customers to bend over.

I'm not surprised that went OK.

My concern is more the "I got a counterfeit, going through support didn't work" sort of scenario, where Amazon tells me they've investigated and don't agree I deserve a refund.

So, here's my story on this.

I am probably the worst Amazon customer ever.

I have had packages left outside my door (and stolen), I have had packages sent empty (like not opened... empty), I have called Amazon to complain about a microphone (and then found out it was the sound card output that was fucked)

Every single time they have sided with me. I'm sure they bring the banhammer on people who do really fradulent stuff but I've never had an issue with chargebacks.

Same story here. One of the major reasons I continue to buy almost everything from Amazon is the fantastic customer service I've always received. I've literally never asked for a refund and not gotten it, granted that's been < 1% of my total orders.

>as doing so would risk thousands of dollars of Kindle books

OT: this is exactly the reason why DRM/"licensed content" only harms legitimate users.