Digital Exile: How I Got Banned for Life from AirBnB

Re:Digital Exile: How I Got Banned for Life from AirBnB by ceejayoz on Friday July 13, 2018 @11:27AM (#17523716)

Express Scripts has figured out how to avoid having to do meaningful support over Twitter. If you ping their main, verified account, they (apparently - I still haven't found a way to determine if it's legit) reply back on a separate support-only unverified Twitter account, asking for things like name, birthday, phone, insurance number, etc.

Example: https://twitter.com/ExpressRxHelp/status/1009919193595154437

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Re:Digital Exile: How I Got Banned for Life from AirBnB by eganist on Friday July 13, 2018 @11:39AM (#17523851)

A substantial volume of reports will probably be sufficient to alert Twitter to look into Verifying them or shutting them down.

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Re:Digital Exile: How I Got Banned for Life from AirBnB by ballenf on Friday July 13, 2018 @11:50AM (#17523963)

I don't understand Twitter well enough I guess... how does this help them?

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Re:Digital Exile: How I Got Banned for Life from AirBnB by ceejayoz on Friday July 13, 2018 @12:26PM (#17524341)

I don't know if it's incompetence or intentional. (and again, I still haven't been able to confirm if it's genuine...)

Either way, it likely gets them out of a lot of expensive Twitter support, as people (should) go "nooooope" when asked by a random stranger for that info.

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Re:Digital Exile: How I Got Banned for Life from AirBnB by WrtCdEvrydy on Friday July 13, 2018 @12:22PM (#17524292)

Could be someone social engineering or they just don't want the chatter about issues directed to them.

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Re:Digital Exile: How I Got Banned for Life from AirBnB by s73v3r_ on Friday July 13, 2018 @02:06PM (#17525256)

They're not the only ones. T-Mobile does something similar.

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