Yet another example of how many crimes depend upon a degree or more of separation to escape prosecution and conviction. We are most definitely victims when the recovery cost is borne through the revenue from the interest rate charges.
We should be wondering why doesn't every payment system run 0.1-0.5% overall end-to-end between both user, merchant, and payment system that simultaneously acts as a bank, or perhaps even lower for more decentralized systems. There's very little transparency at all the costs imposed by middlemen within the system.
Local cops serve the local community. They're responsible primarily for deterring/investigating crime that most directly affects the local community. So if they have to choose between chasing some bank's $500 and the perp who broke into a someone's garage, they're going to serve the locally registered voter every time. And that's how we want it.
Banks are very good at managing fraud, on the whole. They tend to view it at the level of detection and prevention, not punishment (which is far more expensive). And their techniques work. Total fraud in the credit card industry is actually very low.
The women would have been out $500 if she had not noticed it and because she did, she had to report it to get the money back. Both of those are problems that she had/would of had to suffer through.
She called the police and showed all this to them and they basically said that she wasn't a victim of the crime, since she had been made whole by the credit card company and the amount was too small for them to follow up on. So, nothing happened and presumably this person is still out there ripping off other people.