Spotify lost me as a customer when they forced me to use some ridiculous chat to explain why I was cancelling my account.

I was actually cancelling to re-sign-up using a non-Facebook account as a paid subscriber..

Add silly friction and you get -1 customer.

When did this happen to you? I've been considering the same, but switching accounts hasn't yet been worth the hassle.

A couple of weeks ago. With the backlash against FB recently, you’d think theyd try reducing the friction of shifting from FB login to email, but apparently not.

You should be able to just disconnect your facebook account, and login via email, no?

You’d think so, right? Nope:

https://community.spotify.com/t5/Accounts/Change-from-Facebo...

Maybe now? When I tried to swap from a Facebook login to an email login after deleting my FB account a couple of years ago there was literally no way, so I just cancelled my payments and went with Apple Music instead.

I dont know whether its their mistakes or not, but the moment I discovered that they have data leak, I immediately cancelled my trial membership and asked then to delete my account.